Refund policy
Last updated: 30 July 2026
Effective date: 30 July 2026
This policy explains how Grey Blossom Ltd handles cancellations, returns, replacements and refunds for orders placed through www.greyblossom.com. It does not affect your statutory rights.
To contact us, email help@greyblossom.com. Grey Blossom Ltd is registered in Scotland (company number SC602883) with registered office at 75 East Main Street, Broxburn, Scotland, EH52 5EE.
1. Cancelling a non-personalised product
If you buy a non-personalised physical product online, you can normally cancel within 14 days after the day you receive it, without giving a reason. Tell us clearly that you want to cancel by emailing help@greyblossom.com or using the model cancellation form below.
After telling us you wish to cancel, please return the product within 14 days. It should be handled only as you would reasonably handle it in a shop to inspect it. You are responsible for the direct cost of returning a change-of-mind item. We recommend using a tracked service and retaining proof of postage.
We will refund the price paid and, where required by law, the cost of standard delivery. We may make a deduction if the product’s value has been reduced because it has been handled more than necessary to inspect it. We will make the refund within 14 days of receiving the returned product or receiving evidence that it has been sent back, whichever is sooner.
2. QR memorial sets and adhesive plaques
QR memorial sets are not normally physically personalised and may be returned under section 1 if they remain in a condition suitable for resale.
The backing and adhesive on a QR plaque are single-use. If the backing has been removed or the plaque has been attached to a surface, the item has been used beyond reasonable inspection and may have no resale value. We may reduce any refund to reflect that loss in value, up to the full price where legally permitted. This does not affect your rights if the product is faulty, damaged or not as described.
3. Personalised products
The usual 14-day change-of-mind cancellation right does not apply to goods made to your specifications or clearly personalised. This includes sapling memorial sets and memorial benches with a personalised plaque.
Plaque production normally starts on the day of order or the following working day. If you need to change or cancel an order, email us immediately. We will try to help before production starts, but cannot guarantee that a change or cancellation will be possible.
This section does not affect your statutory rights where a personalised product is faulty, damaged, not as described or otherwise does not meet the required standard.
4. Incorrect, damaged or faulty products
Please inspect your order as soon as reasonably possible. If an item is incorrect, damaged, faulty or not as described, email help@greyblossom.com with your order number, a description of the issue and photographs where helpful.
We will assess the issue and, where appropriate, arrange a repair, replacement, exchange or refund. We will cover reasonable return or collection costs for incorrect, damaged or faulty items. Your legal rights include rights to reject faulty goods within certain timeframes and remedies for goods that do not meet the legal standards.
5. Digital memorial access
Where a digital memorial is made available immediately after purchase or before the end of the normal cancellation period, we will ask for the consent and acknowledgement required by law before supply starts.
For a mixed order that includes physical goods and digital memorial access, your cancellation rights may apply differently to each part. Nothing in this policy limits your rights if paid-for digital content or services are faulty, not as described or not supplied with reasonable care and skill.
6. How to return an item
Please email help@greyblossom.com before sending a return so we can give you the correct return instructions. Include your order number, name, email address and the reason for the return.
Do not send any item back until we have confirmed the return address and instructions. This does not prevent you from exercising your legal cancellation rights within the required period.
7. Model cancellation form
Complete and return this form only if you wish to cancel a qualifying order.
To: Grey Blossom Ltd, help@greyblossom.com
I/we hereby give notice that I/we cancel my/our contract for the sale of the following goods:
Reason for cancellation:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: