Shipping policy

Last updated: 30 July 2026  
Effective date: 30 July 2026

This Shipping Policy applies to orders placed through www.greyblossom.com.

Where we deliver

We currently deliver throughout the United Kingdom, including Northern Ireland, the Highlands and Islands.

Delivery cost

Standard delivery is free on all orders. There are no additional delivery charges unless we clearly tell you before you place your order.

Dispatch and delivery times

We aim to dispatch orders within three working days of accepting an order. Personalised products may take a little longer at busy times, as each plaque is prepared with care.

For QR memorial sets and sapling memorial sets, delivery normally takes around 7–10 days from the date of order. For memorial benches, delivery normally takes around 10–14 days from the date of order.

These are estimates, not guarantees. We will contact you if we become aware of a material delay.

We do not dispatch or deliver on weekends or public holidays. Orders placed on a weekend or public holiday will be processed on the next working day.

Tracking and delivery updates

We will send delivery tracking or updates to the email address used at checkout. Please check that you have entered your email address and delivery address correctly.

Personalised orders

Please check all personalisation details carefully before placing your order. Plaque production usually begins on the day of order or the following working day. If you need to amend or cancel an order, contact us immediately at help@greyblossom.com. We will try to help before production begins, but cannot guarantee that changes will be possible.

Delivery issues

If your order has not arrived within the expected delivery window, or arrives damaged, please contact us at help@greyblossom.com with your order number. We will investigate with the delivery provider and work with you to resolve the issue.

You are responsible for providing a complete and accurate delivery address. If an order is returned to us because the address was incorrect or delivery could not be completed, we will contact you to arrange redelivery. Grey Blossom will cover the cost of redelivery under this policy.

Your order remains our responsibility until it is delivered to the address you provided. This does not affect any rights you may have if a product is faulty, incorrect or damaged.

Contact us

For delivery questions, please email help@greyblossom.com.

Grey Blossom Ltd  
75 East Main Street  
Broxburn  
Scotland  
EH52 5EE