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Frequently Asked Questions
Please see below for answers to common questions from customers
About Us
What is Grey Blossom?
Grey Blossom offers living memorial trees and remembrance plaques designed connected to personalised online memorials.
Each piece is created to help families remember gently, privately and meaningfully, honouring a loved one in a deeply personal and lasting way.
Is Grey Blossom right for me?
Grey Blossom may feel right for you if you are looking for a more personal way to remember someone you love: something lasting that can grow and evolve over time.
For some families, that means planting a memorial tree at home. For others, it may be a simple engraved QR plaque linked to photographs, music and shared memories online. Some people want a quiet private memorial, while others prefer something friends and family can visit and contribute to together.
Whatever feels meaningful to you, we aim to help create a memorial that reflects the person being remembered and keeps their memory present in your life.
We understand there is already a great deal to think about before, during and after someone dies. Choosing a memorial can feel like another difficult decision at an overwhelming time, and we are here to help guide you through it gently.
What memorials do you offer?
We offer two options - either a QR code plaque connected to an online digital memorial page that you can populate with your own stories, photos, videos and memories, or our deluxe memorial set which combines the tree sapling of your choice, a plaque engraved with the details of your choice, a full care kit for your sapling (including an exclusive unifying mix for those planting ashes with their saplings), and 5 QR code plaques all pointing to the online digital memorial page that you can populate with your own stories, photos, videos and memories.
More details of our bespoke digital online memorials can be found HERE.
Can I buy your products as a gift for someone else?
Yes - on each product page you will find options to choose who this is for. Every detail can be personalised and items can be sent directly to the gift recipient, including the links to set up the digital online memorial after purchase.
Planning ahead vs after a loss
Some families choose Grey Blossom shortly after a death. Others plan ahead. There is no right timing. Remembrance does not follow a schedule.
Some customers may have been bereaved recently, other may wish to commemorate someone who has been gone for many years. Others may simply be thinking ahead about the legacy they want to leave behind.
Grey Blossom is designed to help you at any stage, and adapt to both your circumstance and the space in which you wish to create a memorial that's right for you.
Memorial Trees & Planting
Choosing a tree
Each tree carries its own character and symbolism. It is important to consider your garden size, soil type, climate and the feeling you would like the tree to evoke. See our TREE GUIDE BLOG for more details on what trees work best, where.
Planting without ashes
If you are planting a memorial tree without ashes then we recommend using our starting mix formula to ensure that your sapling gets all the nutrients that it needs to thrive in its new environment.
Each sapling type prefers different types of environments, so please choose an appropriate sapling for the location that you have in mind (link to how to choose a tree). If you are planting directly into the ground then please consider whether the soil is suitable, and if you are planting in a container then please use with good quality compost.
Our comprehensive blogs (found HERE) can offer your a quick guide to all planting instructions.
Planting with ashes
If you are planting a memorial tree with ashes then we strongly recommend using our Unifying Mix to ensure that your sapling gets all the nutrients that it needs to thrive in its new environment. Ashes can disrupt the pH balance of the soil or compost that you are planting in and the Unifying Mix helps to rebalance this.
Each sapling type requires different types of environments so please choose the sapling right for the location that you have in mind. If you are planting directly into the ground then ensure that you have checked the soil type, and if you are planting in a container then ensure you choose the correct compost type.
Our comprehensive blogs (found HERE) can offer your a quick guide to all planting instructions.
Is it legal to mix ashes with soil in the UK?
In the UK, cremated remains are generally safe to keep or scatter on private land with permission. If you are planting your ashes with any form of plant life you will need to include our Unifying Mix to help you balance the pH level of the soil. If you are scattering ashes over a wider area and not directly in with a sapling then this can be surface scattered instead.
If you are unsure about your circumstances or location, we recommend seeking local guidance if it is not your privately owned land or garden.
Where can I plant the tree?
In the UK may plant in your own garden, on a balcony, in a large container, or in another permitted private space. If you are renting, we suggest speaking with the property owner, in line with your tenancy agreement.
In order to ensure that the tree can thrive for many years to come we advise that you consider whether the tree may need to move at any stage, in which case a large container may be best so that it can be moved if needed. It is also worth considering the size that the tree can grow to as it may need a much larger area as it matures.
What if the tree does not thrive?
Trees are living things and outcomes can vary depending on environment and care. It is important to choose the right tree for the chosen location, and to ensure that you use the correct amount of our Unifying Mix in order to give the sapling everything that it needs to thrive.
If you have concerns before, during or after planting your tree please contact us and we will guide you as best we can.
Moving house
Life changes happen and it may be that you have planted your sapling directly in your garden but choose to move at some point in the future. Choosing a tree that can stay in a pot for many years, e.g. Rowan, can help avoid this issue if it is something you are concerned about.
Depending on the age and size of the tree and how long it has been planted in the ground, it may be possible to move the tree yourself along with some of the surrounding soil. To ensure the best chance of moving this with you successfully we would advise that you seek advice from a professional who can guide you through timings, logistics and care instructions for before, during and after the move.
Memorial Plaques
What is a QR Plaque?
A small weatherproof QR code plaque designed to connect a physical memorial object to a digital memorial page.
The standard plaques are 50 x 50mm in size and made from aluminium for durability. Our Deluxe Memorial sets include 4 additional QR code plaques in a wooden finish. These have a protective lacquer applied but may not be suited to harsh outdoor weather.
This QR code is directed to a bespoke digital memorial page for you to populate with photos, videos, stories and memories that you can share with your family and friends/ HERE is a guide to our bespoke digital memorials.
What can be personalised on the memorial plaque?
Included in the Deluxe Memorial Set is a memorial plaque mounted on a wooden stake. On this memorial plaque you may include the name of the deceased, their date of birth and death (optional), and a short message, as per the fields on the product page.
There are also photo examples on each product page to help you see how they will look and inspire some wording if you are struggling to decide on what to say.
Personalisation allows each piece to reflect a life uniquely remembered but we understand that it can feel like a huge decision choosing the words so if you have any questions then please feel free to email
us help@greyblossom.com
How do I install the plaque?
Each aluminium plaque comes backed with a 3M adhesive patch so that you can apply the QR code plaque to a clean, dry surface wherever you choose. Wooden QR code plaques do not have any backing applied.
Please note that these are not to be applied to anything in public spaces without the appropriate permission.
Who can access the digital memorial page?
You can choose whether the page is public (anyone visiting the GB site can view and contribute), private (only visible to appointed Keepers), Password protected (only visible to keepers and anyone with a password), or Invitation only (keepers, family member and people invited with a link)
The Keeper of the online digital memorial can amend this status at any time.
Are the Plaques weatherproof?
Yes - the aluminium plaques are fully waterproof, and the wooden plaques included with the Deluxe Memorial Sets are oil treated so they can be used in outdoor environments.
Aftercare & On-going support
Technical Help
How do I set up my digital memorial once I have ordered?
Once you have placed your order we will email you a link to your bespoke digital memorial template. You will need to log in to this and follow the step by step instructions to populate your digital memorial. It doesn't all have to be finished in one go, you can come back as many times are you like to add unlimited content. Set up is very easy and can be done by anyone but as ever, if you need any help please don't hesitate to contact us and we can talk you through things.
Sensitive & Personal questions
Shipping & Returns
Shipping rates
Shipping for QR codes is £2.95, and shipping on our Deluxe Memorial sets is free of charge.
Shipping times
QR plaques will be dispatched within 24 hours of placing your order and delivered using Royal Mail, on a 48 hour service.
Deluxe Memorial Sets are made to order and require 3 to 5 days to complete to your specification. Once ready these will be dispatched using DPD on a 48 hour service.
All orders will receive tracking details via email once shipped.
Return policy
As your account is assigned to the QR immediately after purchase we cannot accept returns on any items, unless faulty.
If you have any concerns about any items in your order once you have received it please contact us as soon as possible so that we can help with a resolution.
Contact
If you aren't able to find the answers that you need above or have any questions, please email help@greyblossom.com and we will come back to you as soon as possible. Alternatively please complete our contact form HERE and we will come back to you.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time through our Contact Form